Legal
Shipping policy
Where we ship, what it costs, how long it takes, and what happens if something goes wrong in transit.
1. Where we ship
We ship worldwide from Guimarães, Portugal. Every order is sent with tracking.
2. When your order is dispatched
Dispatch happens after production is complete. Production time depends on the pack — 5–6 business days for Basic, 7–10 for Medium, 10–15 for High complexity — counted from confirmed payment, not from the date of your enquiry. Shipping time is additional.
3. Costs and delivery times
Shipping is charged at cost and shown on your quote before you pay, calculated from the destination and the packed size of your model. Indicative transit times once dispatched:
- Portugal: 2–3 business days
- Rest of the European Union: 4–8 business days
- Rest of Europe: 5–12 business days
- Rest of the world: 7–20 business days
These are carrier estimates in business days, not guarantees. Customs inspection, weather and carrier backlogs can extend them.
4. Tracking
You receive the carrier name and tracking number on the day the parcel leaves the workshop. If tracking has not updated for five business days, contact us and we will open an enquiry with the carrier.
5. Customs, duties and taxes
For deliveries outside the EU, import duties, taxes and customs clearance fees are set by the destination country and are payable by the recipient. We cannot predict or refund them, and we do not declare goods below their real value. If a parcel is refused at customs and returned to us, the outbound and return shipping costs are deducted from any refund.
6. Delivery addresses
Please check your address carefully before confirming. We ship to the address on the accepted quote. If an address is wrong and the parcel is returned to us, we will resend it once you have paid the new shipping cost.
7. Damage, loss and delay
Models are packed in fitted protective packaging, and large builds are shipped part-assembled where that reduces the risk of breakage.
- Arrived damaged: tell us within 14 days of delivery, with photographs of the item and of the outer packaging. We repair, replace or refund at no cost to you.
- Not arrived: if tracking shows no delivery after the estimated window has passed, contact us. Once the carrier declares the parcel lost, we reprint or refund in full.
- Risk: for consumer orders, risk passes to you when you or someone you nominate takes physical possession of the goods.
Refund mechanics are set out in the refund & return policy.